RETURN & EXCHANGE POLICY

RETURN & EXCHANGE POLICY

Boho Locs Return & Exchange Policy

We are always here to help you! Thank you for shopping at Boho Locs

If, for any reason, You are not completely satisfied with a purchase we invite you to review our policy on Returns, Exchanges and Cancellations.

EXCHANGES

While we do not offer refunds, we are happy to offer exchanges within 30 days of your order date.
Exchanges are now completely free. Whether you've chosen the wrong shade, the wrong length, or simply changed your mind, we'll email you a prepaid return label so you can send your order back at no cost to you.

Simply email info@boholocs.com with your concern and order number, and our team will be happy to help.

Once we receive your return, we'll send you a replacement set of Boho Locs up to the same value as your original order. If you order a set of replacement Boho Locs  that are lesser in value to your original order, we will refund you the difference via your initial payment method.

We do not offer exchanges on sale items. All sale items are final. Please note, Club Boho points cannot be used with the on-sale items.

 

CONDITIONS FOR EXCHANGES

In order to exercise Your right of exchange, You must inform us of your decision within 30 days of the order date by email. Hit us up at info@boholocs.com with your order number in the subject heading and let us know what product you would like to exchange for! We will then provide you with the prepaid label

 

EXCHANGES ELIGIBILITY

In order for the Goods to be eligible for a exchange/credit note, please make sure that:

The products were purchased in the last 30 days

The hair and all its contents are in the original packaging

The original shipping slip & invoice has been included 

The item you want to swap the Goods for has not been launched in the last 30 days

 

The following Goods cannot be exchanged

The hair has been worn in any way.

The hair has been cut in any way.

Any of the hair in the pack is missing.

The gold ties in the packaging have been cut. 

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion. 

SHIPPING YOUR BOHO LOCS BACK TO US

Exchanges are now completely free. Whether you've chosen the wrong shade, the wrong length, or simply changed your mind, we'll email you a prepaid return label so you can send your order back at no cost to you.

HOW TO CANCEL YOUR ORDER

In the event of canceling your order; please email us at  info@boholocs.com - include the word CANCEL in your subject line along with your order number and we will get back to you as soon as we can. 

CANCELLATIONS

Express Shipping Orders 

You are entitled to cancel your order within a 1 Hour window from when You purchased your order. You will receive your money back if cancelled within this 2 Hour window. 

Standard Shipping Orders

You are entitled to cancel your order within a 2 Hour window from when You purchased your order. You will receive your money back if cancelled within this 2 Hour window. 

After this time, it will not be possible to cancel your order, in the case of the returning of the goods, you will be issued with an exchange or a credit note (valid for 3 months after issue) . 

HOW TO AMEND YOUR ORDER 

In the event of you wanting to amend your order; please email info@boholocs.com - with AMEND and your order number in the subject line and we will get back to you as fast as we can!

HOW TO AMEND YOUR ORDER 

Express Shipping Orders

You are entitled to amend your order within a 1 Hour window from when You purchased your order. After this time, it will not be possible to amend to your order, to add to your order or change your shipping address. All sales will be final

Standard Shipping Orders

You are entitled to amend your order within a 2 Hour window from when You purchased your order. After this time, it will not be possible to amend to your order, to add to your order or change your shipping address. All sales will be final

SALE ITEMS 

We do not offer exchanges on sale items. All sale items are final. Please note, Club Boho points can not be used with the on-sale items.

BOHO LOCS GIFT CARDS

No exchanges will be accepted on Gift Card purchases. Gift cards expire after one year. Incentive Rewards are valid for 3 months from issue date. Maximum reward of $25 per transaction.

CONTACT US

If you have any questions please feel free to contact us:
By email: info@boholocs.com