SHIPPING, RETURNS & EXCHANGES

Our fulfillment centers are in the USA in Texas. All items ordered through our site will ship from Texas, USA.

We ship to the USA, UK, and across the globe, bringing fabulous styles to women worldwide! Check out the "WHAT ROW COUNTRIES DO YOU SHIP TO" tab for a complete list of countries.

Afghanistan

Albania

Algeria

Andorra

Angola

Anguilla

Antigua and Barbuda

Argentina

Armenia

Aruba

Ascension

Australia

Austria

Azerbaijan

Bahamas

Bahrain

Bangladesh

Barbados

Belarus

Belgium

Belize

Benin

Bermuda

Bhutan

Bolivia

Bonaire, Sint Eustatius, and Saba

Bosnia-Herzegovina

Botswana

Brazil

British Virgin Islands

Brunei Darussalam

Bulgaria

Burkina Faso

Burma (Myanmar)

Burundi

Cambodia (Kampuchea)

Cameroon

Canada

Cape Verde

Cayman Islands

Central African Republic

Chad

Chile

China

Colombia

Comoros

Congo, Democratic Republic of the

Congo, Republic of the

Costa Rica

Cote d’Ivoire (Ivory Coast)

Croatia

Cuba

Curacao

Cyprus

Czech Republic

Denmark

Djibouti

Dominica

Dominican Republic

Ecuador

Egypt

El Salvador

Equatorial Guinea

Eritrea

Estonia

Ethiopia

Falkland Islands

Faroe Islands

Fiji

Finland

France

French Guiana

French Polynesia

Gabon

Gambia

Georgia, Republic of

Germany

Ghana

Gibraltar

Great Britain and Northern Ireland

Greece

Greenland

Grenada

Guadeloupe

Guatemala

Guinea

Guinea-Bissau

Guyana

Haiti

Honduras

Hong Kong

Hungary

Iceland

India

Indonesia

Iran

Iraq

Ireland

Israel

Italy

Jamaica

Japan

Jordan

Kazakhstan

Kenya

Kiribati

Korea, Democratic People’s Republic of (North Korea)

Korea, Republic of (South Korea)

Kosovo, Republic of

Kuwait

Kyrgyzstan

Laos

Latvia

Lebanon

Lesotho

Liberia

Libya

Liechtenstein

Lithuania

Luxembourg

Macao

Macedonia (Republic of)

Madagascar

Malawi

Malaysia

Maldives

Mali

Malta

Martinique

Mauritania

Mauritius

Mexico

Moldova

Mongolia

Montenegro

Montserrat

Morocco

Mozambique

Namibia

Nauru

Nepal

Netherlands

New Caledonia

New Zealand

Nicaragua

Niger

Nigeria

Norway

Oman

Pakistan

Panama

Papua New Guinea

Paraguay

Peru

Philippines

Pitcairn Island

Poland

Portugal

Qatar

Reunion

Romania

Russia

Rwanda

Saint Helena

Saint Kitts and Nevis

Saint Lucia

Saint Pierre and Miquelon

Saint Vincent and the Grenadines

Samoa

San Marino

Sao Tome and Principe

Saudi Arabia

Senegal

Serbia, Republic of

Seychelles

Sierra Leone

Singapore

Sint Maarten

Slovak Republic (Slovakia)

Slovenia

Solomon Islands

Somalia

South Africa

Spain

Sri Lanka

Sudan

Suriname

Swaziland

Sweden

Switzerland

Syrian Arab Republic (Syria)

Taiwan

Tajikistan

Tanzania

Thailand

Timor-Leste, Democratic Republic of

Togo

Tonga

Trinidad and Tobago

Tristan da Cunha

Tunisia

Turkey

Turkmenistan

Turks and Caicos Islands

Tuvalu

Uganda

Ukraine

United Arab Emirates

Uruguay

Uzbekistan

Vanuatu

Vatican City

Venezuela

Vietnam

Wallis and Futuna Islands

Yemen

Zambia

Zimbabwe

For same day processing of your order we suggest placing it before 10 am EST.

Cost could vary within this range depending on the size of your package

USA

FREE STANDARD USA shipping on orders, always (3 - 7 business days) - Free

USA 2 day express - (2 business days) $55 - $100

Overnight (Order by 10am EST, for next business day) - $125 - $240

CANADA

Standard CANADA shipping (7-30 business days) $22.94 -$30.00

Expedited CANADA (1-6 business days) - $40.26 - $ 50.00

UK AND EUROPE

Standard UK and EU Shipping (7-30 business days) - $24.96 - $50.00

Expedited UK and EU Shipping (1-6 business days) - $49.00- $80.00

REST OF WORLD

ROW Expedited Shipping (1-6 business days) - $49 - $88

ROW Standard Shipping (7-30 business days) - $24 - $50

All orders are subject to a 1-2 business day lead time, meaning that your order’s shipping time will start after your order has been processed and picked up by the carrier. Please note this does not include weekends and holidays.

For same day processing of your order we suggest placing it before 10 am EST.

If you’d like to change your shipping address; please email us at info@boholocs.com - include the word CHANGE SHIPPING ADDRESS in your subject line along with your order number and we will get back to you as soon as we can.
Please note that shipping upgrades can only be made within approximately 2 hours of placing your order.

After this time, your order enters our processing queue and we can no longer guarantee that changes to the shipping method will be possible.

We'll always do our best to accommodate your request if we receive it in time.

We’re sorry you haven’t received your package. Please check with your neighbors in case the item was misdelivered. 

If the item is not with your neighbors, please contact us at info@boholocs.com with MISSING PACKAGE in the subject line.

No, we do not offer refunds but we are happy to offer exchanges provided your locs are returned to us in the same condition, unopened, undamaged and unused.

This simply means as you received the hair.

We can not exchange any locs that have been washed, cut, or installed. The ties in the hair have not been cut. We will not do any exchanges on locs that have been altered in any way. No exceptions.

Exchanges are now completely free. Whether you've chosen the wrong shade, the wrong length, or simply changed your mind, we'll email you a prepaid return label so you can send your order back at no cost to you.

Once we receive your return tracking receipt, we will set up your exchange order and forward on tracking information once it is available.

Of course! We’re really sorry you’re not happy with your order. 

Please get in touch with us at info@boholocs.com with your order number and NOT HAPPY in the subject line and we will get back to you ASAP!

We don’t offer samples at this time I’m afraid.

Express Shipping Orders 

You are entitled to cancel your order within a 2 Hour window from when You purchased your order. You will receive your money back if canceled within this 2 Hour window. 

Standard Shipping Orders

You are entitled to cancel your order within a 2 Hour window from when You purchased your order. You will receive your money back if canceled within this 2 Hour window. 

After this time, it will not be possible to cancel your order, in the case of the returning of the goods, you will be issued with an exchange or a credit note (valid for 3 months after issue) .

In the event of you wanting to amend your order; please email info@boholocs.com - with AMEND and your order number in the subject line and we will get back to you as fast as we can!

Express Shipping Orders

You are entitled to amend your order within a 2 Hour window from when You purchased your order. After this time, it will not be possible to amend to your order, to add to your order or change your shipping address. All sales will be final.

Standard Shipping Orders

You are entitled to amend your order within a 2 Hour window from when You purchased your order. After this time, it will not be possible to amend to your order, to add to your order or change your shipping address. All sales will be final

(likely in the junk - add us to safe senders) 

You will receive an order confirmation email from info@boholocs.com. Please add us to your safe senders list so it doesn’t end up in your spam folder.