SHIPPING, RETURNS & EXCHANGES

  • WHERE DO YOU SHIP FROM?

    Our fulfillment centers are in the USA in Texas. All items ordered through our site will ship from Texas, USA.

    DO I HAVE TO PAY CUSTOMS FEES IF I'M OUT OF THE USA?

    Please note there may be Customs Fees payable for deliveries outside of the US, Boho Locs is not liable to pay Customs Fees in your country outside of the US.

    WHAT COUNTRIES DO YOU SHIP TO?

    We ship to the USA, UK, and across the globe, bringing fabulous styles to women worldwide! Check out the "WHAT ROW COUNTRIES DO YOU SHIP TO" tab for a complete list of countries.

    WHAT ROW COUNTRIES DO YOU SHIP TO?

    Afghanistan

    Albania

    Algeria

    Andorra

    Angola

    Anguilla

    Antigua and Barbuda

    Argentina

    Armenia

    Aruba

    Ascension

    Australia

    Austria

    Azerbaijan

    Bahamas

    Bahrain

    Bangladesh

    Barbados

    Belarus

    Belgium

    Belize

    Benin

    Bermuda

    Bhutan

    Bolivia

    Bonaire, Sint Eustatius, and Saba

    Bosnia-Herzegovina

    Botswana

    Brazil

    British Virgin Islands

    Brunei Darussalam

    Bulgaria

    Burkina Faso

    Burma (Myanmar)

    Burundi

    Cambodia (Kampuchea)

    Cameroon

    Canada

    Cape Verde

    Cayman Islands

    Central African Republic

    Chad

    Chile

    China

    Colombia

    Comoros

    Congo, Democratic Republic of the

    Congo, Republic of the

    Costa Rica

    Cote d’Ivoire (Ivory Coast)

    Croatia

    Cuba

    Curacao

    Cyprus

    Czech Republic

    Denmark

    Djibouti

    Dominica

    Dominican Republic

    Ecuador

    Egypt

    El Salvador

    Equatorial Guinea

    Eritrea

    Estonia

    Ethiopia

    Falkland Islands

    Faroe Islands

    Fiji

    Finland

    France

    French Guiana

    French Polynesia

    Gabon

    Gambia

    Georgia, Republic of

    Germany

    Ghana

    Gibraltar

    Great Britain and Northern Ireland

    Greece

    Greenland

    Grenada

    Guadeloupe

    Guatemala

    Guinea

    Guinea-Bissau

    Guyana

    Haiti

    Honduras

    Hong Kong

    Hungary

    Iceland

    India

    Indonesia

    Iran

    Iraq

    Ireland

    Israel

    Italy

    Jamaica

    Japan

    Jordan

    Kazakhstan

    Kenya

    Kiribati

    Korea, Democratic People’s Republic of (North Korea)

    Korea, Republic of (South Korea)

    Kosovo, Republic of

    Kuwait

    Kyrgyzstan

    Laos

    Latvia

    Lebanon

    Lesotho

    Liberia

    Libya

    Liechtenstein

    Lithuania

    Luxembourg

    Macao

    Macedonia (Republic of)

    Madagascar

    Malawi

    Malaysia

    Maldives

    Mali

    Malta

    Martinique

    Mauritania

    Mauritius

    Mexico

    Moldova

    Mongolia

    Montenegro

    Montserrat

    Morocco

    Mozambique

    Namibia

    Nauru

    Nepal

    Netherlands

    New Caledonia

    New Zealand

    Nicaragua

    Niger

    Nigeria

    Norway

    Oman

    Pakistan

    Panama

    Papua New Guinea

    Paraguay

    Peru

    Philippines

    Pitcairn Island

    Poland

    Portugal

    Qatar

    Reunion

    Romania

    Russia

    Rwanda

    Saint Helena

    Saint Kitts and Nevis

    Saint Lucia

    Saint Pierre and Miquelon

    Saint Vincent and the Grenadines

    Samoa

    San Marino

    Sao Tome and Principe

    Saudi Arabia

    Senegal

    Serbia, Republic of

    Seychelles

    Sierra Leone

    Singapore

    Sint Maarten

    Slovak Republic (Slovakia)

    Slovenia

    Solomon Islands

    Somalia

    South Africa

    Spain

    Sri Lanka

    Sudan

    Suriname

    Swaziland

    Sweden

    Switzerland

    Syrian Arab Republic (Syria)

    Taiwan

    Tajikistan

    Tanzania

    Thailand

    Timor-Leste, Democratic Republic of

    Togo

    Tonga

    Trinidad and Tobago

    Tristan da Cunha

    Tunisia

    Turkey

    Turkmenistan

    Turks and Caicos Islands

    Tuvalu

    Uganda

    Ukraine

    United Arab Emirates

    Uruguay

    Uzbekistan

    Vanuatu

    Vatican City

    Venezuela

    Vietnam

    Wallis and Futuna Islands

    Yemen

    Zambia

    Zimbabwe

    WHAT SHIPPING OPTIONS ARE AVAILABLE?

    USA

    Cost could vary within this range depending on the size of your package

    FREE USA shipping over $150 (3 - 7 business days) - Free

    Standard USA shipping (3-7 business days) $8.47 - $22.83

    USA 2 day express - $14.98 - $24.13

    Priority USA shipping (2-5 business days) - $19.96 - $40.40

    Expedited USA shipping (2-3 business days) $50.44 - $74.22

    Overnight (Order by 10am EST, for next business day) - $77.05 - $113.37

    CANADA

    Standard CANADA shipping (7-30 business days) -  $34.55 CAD

    Expedited CANADA (1-6 business days) - $85 CAD

    UK AND EUROPE

    Free Standard UK and EU Shipping over $150 (7-30 business days) - Free

    Standard UK and EU Shipping (7-30 business days) - $30.00

    Expedited UK and EU Shipping (1-6 business days) - $85.00

    REST OF WORLD

    ROW Expedited Shipping (1-6 business days) - $70.00

    ROW Standard Shipping (7-30 business days) - $85.00

    WHEN WILL MY ORDER BE SHIPPED?

    All orders are subject to a 1-2 business day lead time, meaning that your order’s shipping time will start after your order has been processed and picked up by the carrier. Please note this does not include weekends and holidays.

    For same day processing of your order we suggest placing it before 10 am EST.

  • WILL I RECEIVE TRACKING?

    Yes! you will receive a tracking link via email once your order has shipped

    HOW CAN I UPDATE TO A FASTER SHIPPING METHOD?

    If you’d like to update your shipping; please email us at info@boholocs.com - include the word UPDATE SHIPPING in your subject line along with your order number and we will get back to you as soon as we can.

    HOW CAN I CHANGE MY SHIPPING ADDRESS?

    If you’d like to change your shipping address; please email us at info@boholocs.com - include the word CHANGE SHIPPING ADDRESS in your subject line along with your order number and we will get back to you as soon as we can.

    MY PACKAGE DIDN’T ARRIVE WHAT SHOULD I DO?

    We’re sorry you haven’t received your package. Please check with your neighbors in case the item was misdelivered. 

    If the item is not with your neighbors, please contact us at info@boholocs.com with MISSING PACKAGE in the subject line.

    DO YOU OFFER REFUNDS?

    No, we do not offer refunds but we are happy to offer exchanges provided your locs are returned to us in the same condition, unopened, undamaged and unused.

    WHAT DOES IN THE SAME CONDITION MEAN?

    This simply means as you received the hair.

    We can not exchange any locs that have been washed, cut, or installed. The ties in the hair have not been cut. We will not do any exchanges on locs that have been altered in any way. No exceptions.

  • WHAT IS YOUR RETURN/EXCHANGE POLICY?

    While we do not offer refunds we are happy to offer exchanges within a 40 day window from your order date. 

    Any right of exchange will be met by the issuing of a set of replacement Boho Locs up to the same value of your order. If they products you are wanting to exchange for costs more we will send a Paypal invoice for the difference.

    If you order a set of replacement Boho Locs  that are lesser in value to your original order, we will refund you the difference via your initial payment method.

    HOW DO I INITIATE AN EXCHANGE?

    Please email our customer support team at info@boholocs.com with the relevant order number in the subject line, letting us know the item that you’d like to return and the product you’d like to exchange it for. 

    We will follow up with you in 24 hours with the exchange instructions.

    We do not offer exchanges on sale items. All sale items are final. Please note, Club Boho points cannot be used with the on-sale items.

    DO I HAVE TO PAY TO SHIP THE ITEM BACK TO YOU?

    Yes, all customers need to cover the cost of their returned items and we will provide the return shipping address once you contact us via email at info@boholocs.com

    HOW LONG DOES IT TAKE TO EXCHANGE ONCE YOU HAVE RECEIVED MY ORDER?

    Once we receive your return tracking receipt, we will set up your exchange order and forward on tracking information once it is available.

    I'M NOT HAPPY WITH THE LOCS, CAN YOU HELP?

    Of course! We’re really sorry you’re not happy with your order. 

    Please get in touch with us at info@boholocs.com with your order number and NOT HAPPY in the subject line and we will get back to you ASAP!

    DO YOU OFFER SAMPLE LOCS?

    We don’t offer samples at this time I’m afraid.

  • HOW DO I FIND MY ORDER NUMBER?

    Your order number can be found in your order confirmation email you’ll receive from info@boholocs.com and in the packing slip that arrives with your order. It will begin with a - # and be 5 digits long.

    HOW TO CANCEL YOUR ORDER

    In the event of canceling your order; please email us at  info@boholocs.com - include the word CANCEL in your subject line along with your order number and we will get back to you as soon as we can.

    WHAT IS THE CANCELLATION WINDOW?

    Express Shipping Orders 

    You are entitled to cancel your order within a 2 Hour window from when You purchased your order. You will receive your money back if canceled within this 2 Hour window. 

    Standard Shipping Orders

    You are entitled to cancel your order within a 2 Hour window from when You purchased your order. You will receive your money back if canceled within this 2 Hour window. 

    After this time, it will not be possible to cancel your order, in the case of the returning of the goods, you will be issued with an exchange or a credit note (valid for 3 months after issue) .

    HOW TO AMEND YOUR ORDER?

    In the event of you wanting to amend your order; please email info@boholocs.com - with AMEND and your order number in the subject line and we will get back to you as fast as we can!

    WHAT IS THE ORDER AMENDMENT WINDOW?

    Express Shipping Orders

    You are entitled to amend your order within a 2 Hour window from when You purchased your order. After this time, it will not be possible to amend to your order, to add to your order or change your shipping address. All sales will be final.

    Standard Shipping Orders

    You are entitled to amend your order within a 2 Hour window from when You purchased your order. After this time, it will not be possible to amend to your order, to add to your order or change your shipping address. All sales will be final

    WHERE IS MY ORDER CONFIRMATION EMAIL?

    (likely in the junk - add us to safe senders) 

    You will receive an order confirmation email from info@boholocs.com. Please add us to your safe senders list so it doesn’t end up in your spam folder.